Refund policy

Returns
We hope that you cherish every purchase made from us, but if you wish to return an item, please email us at orders@casacelva.com as soon as possible to arrange this. Items that you wish to return must be sent back within 14 days of receiving the items. To be eligible for a return, your item must be unused and in the same condition that you received it with tags and/or stickers and it must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We advise you to use a trackable shipping service and purchase shipping insurance.

We reserve the right to refuse any returns or exchange request that does not meet the Casa Celva returns requirements. 

Gift cards are exempt from being returned.  

Broken or Faulty Items (if applicable)
If you believe your item is faulty please contact orders@casacelva.com immediately. When emailing please include a photograph of the damaged/faulty item, and a description of the fault. Please do not attempt to fix the item of your own accord or via a third party as this may affect your entitlement to a refund, compensation or reimbursement.

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 48 hours. We are unable to replace or refund items if we are not notified within this time. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement to make sure you're happy.

Refunds (if applicable) 
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@casacelva.com.

Sale items (if applicable)
Unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@casacelva.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.